November 23, 2020

Dear Gary and Mary West PACE Participants, Caregivers, and our Community Partners,

When the pandemic started, over 8 months ago, none of us knew what to expect and certainly, we didn’t think we would be still be burdened with the COVID-19 virus, and operating in this manner today. These past months have been difficult and even trying, at times, but the team at Gary and Mary West PACE emerged as a bright light to care for our participants, and I could not be more proud of what we have been able to accomplish. Our group of professionals dedicate themselves daily to assure that our participants’ safety and well-being is maintained and I am so very proud to travel this path with every one of them.

At Gary and Mary West PACE, we continue to monitor the Federal, State, and Local guidelines and adjust our operations accordingly. Although we have updated you to the changes we’ve made in the past, I wanted to connect with you again with a brief summary of measures we have instituted since the start of the pandemic to keep our employees and participants healthy and to combat the spread of the Coronavirus.

• Although our regular (social) Day Center attendance continues to be suspended to prevent gathering of people, our Clinic has remained open and our providers are seeing those participants who are having active medical issues at scheduled appointment times.

• We have expanded the use of Telemedicine and are able to meet with the participants in this manner for a variety of general and specialty medical issues.

• Our clinical team of Nurses, Therapists, and personal care attendants are being deployed to the participants’ homes to continue the treatments and interventions that were identified during the care planning process, based on medical necessity.

• Our Nutrition Program, led by our Registered Dietician consistently attends to the needs of participants that may experience food insecurity.

• Our drivers continue to transport participants with scheduled medical appointments to see their providers, now limited to no more than 2 participants per van, to maintain social distancing.

• We continue to engage our participants to combat loneliness and isolation with the use of mobile devices and by sending activity packets to the homes.

• Our dedicated team members connect with each of the participants, over the phone, on a regular basis to assure their needs are met.

• We have supplied our team members and homecare partners with Personal Protective Equipment (PPE) which they must wear when they are in the Center and in the participants’ homes, providing care. We have also sent masks and gloves to the Gary and Mary West PACE 1706 Descanso Avenue, San Marcos, California 92078 o: 760.280.2230 f: 760.280.2278 participants’ homes and we are asking that while our team is in your home caring for you, that you please wear a mask as well.

• We continue to maintain the standards we implemented in March, which include: Temperature screenings for all at entry, increased deep cleaning of the Center and equipment as well as our vans, signage throught the Center regarding Infection Control and procedures on hand-washing. We have also installed plexiglass dividers and hand sanitizer stations in many of the work spaces to protect the staff and participants.

• We are supporting North San Diego County older adults, with an Everyday Necessities Drive (Nov. 30 – Dec. 31, 2020), where members of the community are invited to donate items that would help those who are chronically ill or isolated during the holidays. Our GOAL is to receive enough donations to create250 kits for our participants (current and future), and stock our ‘Care Closet.’

• And, although our operations have shifted focus, we are continually enrolling new participants into our plan. We currently have the priviledge to serve 111 individuals who, without our services may not be able to remain in their homes and communities they love. If you know someone who may benefit from our program, please don’t hesitate to speak with someone at PACE, and we will be happy to reach out to see if we can help.

We understand that the prolonged stay-at-home orders and other restrictions may have taken their toll on your social well-being and ‘quarantine fatigue’ may have set in. However, it is important we remain cautious and consistently follow recommended safety guidelines. These include:

• Wear a face covering every time you are out of your home and when being cared for in your home by PACE staff or homecare.
• Keep physical distancing of at least 6 feet
• Avoid gatherings with people outside of those who are members of your household
• Wash or sanitize your hands frequently and avoid touching your face
Let PACE staff know right away if you are experiencing symptoms(cough, fever, chills, sore throat, recent loss of taste or smell, diarrhea, nausea and vomiting)
• Clean and disinfect your personal surroundings, especially frequently touched areas

During these times, please know that our entire team is behind you! We will continue to care for your needs, whether in the Center or at your homes. We will continue to monitor and reevaluate our strategy daily, and inform you of any other changes you should be aware of.

We thank you for continuing to trust in us to care for you and your loved ones during this unprecedented time, and we assure you that your health and safety is our number one priority.

Please remember that PACE Center will be closed on Thursday, November 26th and Friday, November 27th, to give our team some much-deserved time to spend with their families. However, you are ALWAYS able to call PACE – 24 hours a day, at 760-280-2230, and we will address your needs.

We wish you a Happy and Healthy Thanksgiving and upcoming holiday season.

With Kind Regards,